Category: Community

Great news! We are pleased to announce that XSplit will be sponsoring Insomnia Game festival, the U.K’s biggest gaming event!

Insomnia Game Festival or i51 for short will be playing host to live panels, LAN events, and eSport tournaments with some of the world’s top players, content creators and broadcasters, celebrating our favorite pastime for four days!

Taking place at the Ricoh Arena in Coventry England, Insomnia Game Festival promises to deliver first class entertainment to every kind of gamer with a chance to take part in a range of tournaments or try out some upcoming games.

Hosted by Multiplay, i51 will be having regular streams through the event which takes place from the 18th – 21st April. 

Make sure to check out the event schedule and visit www.twitch.tv/multiplay for the official live streams.

SEAM 2014 is coming this weekend and XSplit is sponsoring it! For this event we thought our readers might like to get to know one of the competitors at the event. Therefore this interview is with Evolution 2013 and SEAM 2012 Super Street Fighter IV: Arcade Edition 2012 Champion Ho Kun Xian aka Razer Xian!

To readers who might be unfamiliar with who you are and how you got started with fighting games, could you tell us a little about yourself?

Xian: I’m Xian, I’m a fighting game player sponsored by Razer. How did I get started? I’ve been playing fighting games since I was young and I saw there was a lot of international competition after watching YouTube videos. I wanted to try to compete with the rest of the world.

Can you tell us about your thought process for choosing which fighting games to compete in?

Xian: I try to compete in the games that are the most popular or get the most attention. I believe as a pro-gramer it’s more important to play the game that is popular rather than the game I like.

You are one of the few professional fighting game players in Southeast Asia that streams. Can you tell us about what you stream?

Xian: My stream is mainly Razer Xian’s Academy. What I want to do is basically level up everyone’s fighting game knowledge. This will allow them to understand more in depth fighting game tactics and this will create more interest for them to keep playing fighting games. But I don’t show anyone how to beat me (laughs), but basically general knowledge.

Why do you think it is important for a professional player to stream?

Xian: I think streaming creates more awareness about a pro-gamer. If a pro-gamer isn’t able to to travel to tournaments and doesn’t stream, then people will think you are washed up or not that good anymore. They will think you no longer play the game or practice anymore.

Can you tell us about how you use XSplit on your streams? Is there any features that make it easier for you to stream?

Xian: I do use XSplit to stream, but actually Kevin (co-worker) helps me set up most of the stream so I can focus on playing.

How would you say the FGC compares to other gaming communities e.g. LoL, SCII & Minecraft?

Xian: The fighting game population is smaller, because the learning curve to fighting games is high. There is the execution barrier and the need for a joystick to play fighting games. For League of Legends and DOTA2, even though I don’t play, I can see that it’s really convenient to play on a PC and since it is free to play it allows more people to play. Everybody has a computer in this generation.

Any advice you would want to give to viewers who might be new to fighting games and want to follow in your footsteps?

Xian: I think if they want to start playing, the best way is to copy what the top players do. I believe it is a lot easier now to pick up fighting games than in the past because you can just watch tutorials on YouTube. I do Razer Xian’s Academy to teach people and there’s a a lot of other videos out there as well.

Moving on to SEAM 2014, you are the champion from 2012 and runner up from 2013, how do you expect to do in 2014?

Xian: Since we are getting a delayed release (note: Ultra Street Fighter IV was released in Japanese arcades before worldwide console release), we are slower than the Japanese, so if the Japanese comes to SEAM 2014 I believe we will have a difficult time against them. I still feel that the game has not changed drastically because it’s still Street Fighter so it pretty much depends on how the bracket is.

Which players should viewers watch out for at SEAM 2014 besides yourself?

Xian: You mean the locals or the guys that are coming internationally? Locally I think, it would be Gackt or Leslie. Gackt has always been my training partner and we are always very even when we play. It could be Leslie, because Leslie has been getting more solid recently and the changes for Ultra are good for him. I believe if Tokido, Kazunoko, Bonchan, or any Japanese top player are coming, they would be a very big threat this year.

What do you feel sets SEAM apart from other international events?

Xian: I think it is unique because you get to see a lot of different players coming down that you don’t get to see very often. Japan doesn’t have many tournaments that you can go to and you can see more top players from around the Asia region like Korea, Thailand, Malaysia, and Philippines. You don’t get to see these players often, along with different Japanese players than the usual Tokido, Daigo, or Mago.

This is one of the first Ultra Street Fighter IV majors, how do you expect it will affect the tournament?

Xian: It’s still a new game, so I do not expect to do really well. Usually at the start of a new game, I’m not that good as I’m more of a knowledge player.

Looking onwards to through the rest of 2014, what else can we expect from you?

Xian: I’m definitely looking forward to at least placing top 8 in an Evo game. Even though I think it will be pretty hard, but my goal is getting top 8 in Evo. I definitely want a slot in the Capcom Cup. I want to thank Razer and everybody that supports me. Thank you!

You can follow Razer Xian on twitter @XianMSG. Make sure to follow our social media for chances to win XSplit licenses starting June 17th, 2014. For more info about SEAM 2014 check out the final trailer before the event!

With the announcement of XSplit’s sponsorship of NorCal Regionals 2014, we thought it would be great give our readers an insight on the production team for this type of event. 

The fighting game community can attribute much of growth over the past few years to the explosion of live streaming. One of the many people working behind the scenes to develop and extend this growth is Chris Ceglia.  Chris has taken his experience as video editor from Pac-12, a college sports network, and applied it to content creation in the fighting game community.  Chris has spearheaded the development of ten/o, a collaboration between various stream producers, graphic designers,writers and video editors in the fighting game community.  Chris’ next project is NorCal Regionals 2014, one of the largest and most popular fighting game events held in the United States.  We sat down with Chris to go over his history on with the fighting game community, his thoughts on professional and amateur production, and some details about Norcal Regionals 2014.

How did you get involved with doing production for the fighting game community?

Chris: One day my roommate invited me to a world renowned underground arcade, Keystone II.  After the initial shock of seeing about 12 stations of various fighting games with about 4 people deep waiting to get on, I saw Neidel Crisan aka Haunts in the back doing a live web stream.  Since at the time I was an EVS (ed note) and TD operator for live sporting events, I was inspired by the amount of work that was put together for what is usually a 4-5 person crew by a single person.  From there on it’s taken a life on its own and it’s been a great ride so far!

What are some of you favorite fighting game moments?

Chris: Out of all the moments I’ve been apart of three moments stand out for me.  The first is Mike Ross vs. Gamerbee.  Mike’s pop off at the end of an intense match is a content producer’s dream.  From right then and there I decided that I was going to go to the next year’s EVO no matter what.  Second was Aftershock: Rivalry Reborn with NorCal winning the prize over SoCal.  The production was the first of many collaborations across the FGC, as well my first as a main producer. I feel like it worked out amazingly along with the Yipes cut in at the end of the stream! Lastly, EVO 2012 was an amazing stream and I had a front row seat as a cameraman.  When Champ beat Chris G in Top 8 we captured some amazing crowd reactions and salt all over the stream.  

How do you feel about the DIY nature of fighting game broadcasts vs. the sports productions you’ve worked on?  What aspects of professional broadcasting would you like to see in FGC productions and vice versa?

Chris: I feel like what the FGC does compared to sports is extremely similar.  In sports it is built as a team aspect with each person working in synergy with their director and producer with the main vision. While in the FGC, Economics and manpower limit that a bit, so more responsibilities lie upon the main streamer.  The two biggest things we need to do in the FGC are: tell a better story by way of statistics to help with the casual viewers, and we need to be able to sustain more people in the production side of the FGC.  If we had both of those, we would be well on our way to surpassing many televised games and sports in terms of general appeal.

Are there any other e-Sports that you follow?

Chris: I follow League of Legends a lot.  Not only do I play, I am an avid viewer of the North American League Championship Series.  When the stream comes on there is little that can get out of my way of watching it.  The level of play as well as the high production values keep me tuned in each week.  It’s a much easier format to build features and story lines to get people involved in each player’s life when you know who is playing who and when, we don’t get that luxury in the open tournament format.  I’m jealous 🙂

What do you think about a tool like XSplit coming from a professional broadcasting background?

Chris: It’s so useful in the sense that it really mimics a professional switcher and so much more if you have the right hardware supporting it.  I think that if sports started to implement XSplit into webcasts and smaller broadcasts it would really change the entire landscape.  If you gave me Victor “Spooky” Fontanez, our PC rig for EVO (MAX), a few key role players, cameras with decent lenses and a basketball game I’m more than confident that we can get the job done as well as some of the expensive TV Trucks out there.

Any advice you’d give to aspiring content producers?

Chris: Just keep at it.  There are ups and downs you will face, but it all works out in the end.  For any of the guys who work for IPLAYWINNER, Team Spooky, or ten/o LLC they all know that it is a labor of love.  While you might not be popping champagne every night, if you are consistent, resourceful, able to plan ahead and calm under pressure, then you will succeed in some way.  If you don’t, drop us a line on twitter and we’ll help you out as best we can.  The only way we can grow as content producers is if people out there are pushing each other to be better.

Can you tell us about what NorCal Regionals is and what makes it special?

Chris: NCR is the ultimate collaboration.  Under the leadership of fighting game legend John Choi, and Tournament Organizer Terry Kineda, we at NCR have come together and brought the world some of the best tournament moments each and every year.  

Any special plans for the NorCal Regionals broadcast?

Chris: Final Boss is an exhibition we have been planning for quite some time now.  We are calling up all the legends of the FGC to come out and play in a special exhibition that only NCR knows how to pull off in style.  One legend comes up, picks a random name to play against and that person will pick a random game out of SF4, ST, 3S or CvS2.  They sit down and play a set, then whoever wins that set gets a point.  First to 5 points wins.  Imagine being able to see Arturo Sanchez vs. Justin Wong in ST, then immediately afterwards Hsien Chang vs. Ricky Ortiz in 3S, or John Choi vs. Alex Valle in a classic CvS2 match.   I’m excited to see the possibilities and all the of the matches we will see on Friday April 18th!  As for the the broadcast itself, its one of the only times I can wake god-tier content producer LordofUltima out of hibernation.  He’ll always have some tricks up his sleeve.  Anything else, you’ll have to just tune in and see!  

Thanks to Chris for taking the time out to provide us with his insights.  You can follow Chris on twitter @ChrisCeg.  Make sure to tune into NorCal Regionals 2014 on twitch.tv/teamsp00ky, twitch.tv/iplaywinner, twitch.tv/capcomfighters, twitch.tv/nycfurby April 18th-20th.  We’ll doing giveaways throughout the week leading up to the event so follow our social media as well!

*Update April 12: *A new version of XSplit Broadcaster 2.0 Beta is available here.

As revealed yesterday on www.xsplit.com/nextgen, the first item in the line-up of our NextGen products, is XSplit Broadcaster 2.0 Beta.

Please use this blog post to share your feedback on XSplit Broadcaster 2.0 Beta. As mentioned in the above information, the beta build is still considered ‘early stage’ and it is not a replacement for your current XSplit Broadcaster 1.3. We do ask that you keep this in mind when trying out the beta build.

We specifically would like to hear back from you what you think of the new UI, and the changes that has happened so far. Note, we’re still developing on certain areas and would like to hear your input on how the changes affect your use of Broadcaster and especially if there’s any requests for features that we haven’t addressed yet.

Incomplete list of changes (more will come, some will change):

• New UI skin with flat-style controls, darker colors, clean modern look
• New UI and improved new options on ‘property windows‘ (right-click a source)
• Vastly improved smoother scene transitions (i.e. fade effect)
• By request from ManVsGame (and others) the option to use the old chroma key settings is back
• New settings window (Social media accounts | Audio | General)
• More flexible control of the scene thumbnail preview feature
• New VOD manager (alternate view mode). Note: This is still work in progress! Currently it supports uploading your videos to YouTube and sharing the links on your linked social media accounts. You can also play the videos by double clicking them.
• New ‘Announce’ dialog in Tools > ‘Share your stream‘
• New Title source supports scripts (i.e. timer, countdown, rss feeds). Fully customizable and programmable via Javascript. Note, to use, go to File > Add More > Title XT (and install it).
• Reconfigure your bitrate setting while live streaming. No one really wants to stop their stream unplanned (viewers will leave etc). Starting with 2.0, should you ever experience network deterioration during a live stream, you do not have to stop to adjust the bitrate. Just click the stream settings gear symbol, set the new bitrate and change it on the fly.

Download the beta build now, then please come back and share your feedback right here using the comment option. We’re looking forward to your ideas and comments!

[File obsolete – removed]

(unzip the ‘2.0 beta’ zip file to any folder on your hard drive and run the xsplit.core.exe file. Note, there’s no support on this version, and we do not recommend to use it for live productions without prior testing – always have a backup plan ready if you’re dependent on your live stream activities)

We also revealed the second program that we will be launching this year. It’s the XSplit Gamecaster, a product made for gamers to make live streaming and recording easier than ever before! Please check the teaser page here

If you play games and are somewhat savvy to the the gaming industry and fandom that surrounds it, you will no doubt have stumbled across the work of Mega64. Whether it is through their strange camera skits parodying popular games, or meme-starting comedy shorts featuring an array of celebrities like Gabe Newell, Cliff Bleszinski and Ken Kutaragi.

When not taking part in an array of popular gaming conventions, Mega64 are also known for their anarchic live show that streams live on Twitch every Sunday.

In this two part interview we had a chance to speak with Garrett Hunter and Eric Baudour from the team to discuss their roles in Mega64, and how they utilize XSplit for their live streams.

Q: For our readers who may be unfamiliar with Mega64, could you in your own words tell us about what you guys do and your own roles within the group?

Garrett:  Mega64 make video game skits for the internet, and all of our humor is based in and around the video game universe. It’s been described before as Jackass meets gaming, because we do a lot of skits out in public where we parody all aspects of video games.

The other guys; Rocco, Derrick and Shawn have been doing it for eleven years now and they have pumped out three seasons of a pretty well received (I’d say) serial episodic show and, from there, started doing multiple ads for different video games and then getting involved with different events in the industry.

My role is primarily special effects, makeup, props and costumes. Lately we’ve been kind of splitting off and doing our own little projects with live streaming. I do something called the Poorly Played Stream every Wednesday at 7pm pacific.

Eric:  I would say the important points to hit about Mega64 is that we’ve been around for eleven years, we’re outsiders that have been brought into the video game industry even though we don’t make video games, and through that we have notoriety and have had a lot of celebrity cameos and guests like Shigeru Myamoto, Hideo Kojima, Gabe Newell, Reggie Fils-Aime. We just recently did an ad with Nintendo to announce their E3 line-up and what’s going on this year.

My personal role in Mega64; I’ve been friends with the guys since high school so I’ve known them for over ten years and I am the Producer and Director of the podcast that we do every sunday “Mega64 Live” which you can see on Twitch TV. I get that altogether and produce it every week, we have an hour long live show followed by an after show where we take Skype calls from fans and interact via chat on Twitch and we run all of that using XSplit.

Unlike a lot of folks we interview, Mega64 have worked across a variety of entertainment mediums, how would you say Live streaming differs from creating VODs, Podcasts and live panels?

Eric: You know, I don’t know that it differs all that much. We try to bring a lot of energy to everything that we do for video. The guys, Rocco, Derrick and Shawn all started with a theater background, thats where they met. So when we do panels and we do live events, we try to do it where we don’t just walk on stage and go “hello we’re Mega64, lets take questions” – its a big video thing and we go crazy and there’s a lot of dancing! With the podcast we do every week “Mega64 Live”, we do all that kind of stuff and XSplit really allows us to do it well, we have multiple camera setups within our scenes a lot off our show will devolve into dancing and crazy bits, and a lot of costumes.

Garrett: It’s always kind of an improv situation when we’re filming, when we’re streaming or when we’re doing the live event stuff as well but especially on the podcast and the streaming stuff, anything can happen it’s always kind of just fly by the seat of our pants like what are we gonna need to switch to. Eric’s mentioning that XSplit is what we use to get that across.

Eric: Right! XSplit actually allowed our show to be as dynamic as we are in a live theatre type setting. Before, we were doing a single camera show that we would just edit, and put pictures into and things like that. Now everythings a lot more on the fly and we have a multiple camera setup. That allows us to do a lot of close ups, a lot of wacky kind of cuts in and out, cut to video. Just a lot of just crazy stuff that allows the show to be as dynamic and interesting as it is when we do it live.

Have you noticed any changes in how your community interact by keeping the show live? Even though you’ve obviously done Mega64 on the stage, do you still see that same audience dynamic when performing on a live stream?

Eric: Oh absolutely!  We constantly have to monitor Twitch chat and everything, but then through XSplit we can go through Skype to take calls, and we’re allowing our viewers to call in, and we can put their little video feed in the bottom corner of our screen, so that everyone watching at home can see what we’re seeing of the people calling in. So it allows us to have that crazy off the cuff improv quality that we have even when people are asking questions, so we can still have that live dynamic even in a podcast setting.

Garrett: And I think that allows for some of the best moments in our show where we get that window through Skype into someone elses bedroom and you can see the posters on their wall and we can goof on them, and the interactions that we get out of that are definitely my favorite thing. We get to connect with our fanbase.

Eric: I agree, yeah

Garrett: For my stream on Wednesdays, I take Skype calls almost through the entire hour and a half. It gives me the ability to bounce a conversation off of someone where I don’t feel like i’m just sitting there, playing a game and talking at the screen, because a lot of times I’m there by myself.

You guys have been creating gaming related video content for over a decade, did you notice a shift with the introduction of Twitch?

Garrett: Oh yeah!

Eric: Oh god yeah. I mean, we were running stuff on like Justin TV and UStream back in the day when we got started. We used to do an audio only podcast for probably like 60 or 80 episodes where we were putting it out weekly.

Garrett: And it wasn’t live, it was just pre-recorded. There was no live streaming when we started.

Eric: And so we started recording it and creating a video podcast and editing that, and then we started doing it live and then moved to Twitch. We kind of went out of our way to find what kind of streaming program we could use and XSplit has really helped us in that.

Garrett: And that was where we really connected. Our core audience was already video game players, and with Twitch being such a gaming centric site, the service really sucked us right in with the community we were trying to touch base with in the first place.

Eric: I noticed a real big jump in viewership when we moved to Twitch, and they’ve been a great partner with us, just putting us on the front page from time to time on Sunday nights, because I don’t know if everyone is playing League of Legends on Sunday night or not, but sometimes we end up on the front page and if you don’t know Mega64 you see this zany like almost living room type program where these friends are just kind of going nuts and riffing off each other.

Garrett:  It’s nothing like a top down Starcraft match (laughs)

Eric: Exactly! Its the opposite thing you expect to see when you load up Twitch, I mean we would just love to do some top-down Starcraft maps for our podcast, but through Twitch we’ve noticed a jump in viewership when they put us on the front page and even without it we get more and more viewers week to week. XSplit helps me track how many people are viewing this right now, what was our peak viewership and things like that. Its been really great, the advent of Twitch I really I think improved our show on a whole.

—

Check back later next week for our second installment of our two-part interview with Eric and Garrett from Mega64.

Twitch: www.twitch.tv/mega64podcast
YouTube: www.youtube.com/mega64
Website: www.mega64.com

What follows are the different bug priorities and how the bugs in the known issues page are classified into the different priorities.

Critical

“Critical” bugs are the most prioritized bugs to be fixed. This includes bugs that cause crashes, loss of data, and severe memory leaks involving key processes, components, and use cases.

Major

“Major” bugs constitute the second priority level. Major bugs are those that lead to a severe loss of functionality or erroneous behavior that affect a sizable amount of users.

Normal

“Normal” bugs are those that cause a loss of function which may or may not affect the regular use of the software. These bugs are to be done as soon as possible in relation to pending Critical or Major issues.

Minor

“Minor” bugs are those that lead to a negligible loss of function or other problems where an easy workaround is present.

Trivial

“Trivial” bugs are those that are cosmetic in nature such as misspelled words, misaligned text, or cropped user interface.

It’s the start of the year and we here at XSplit want to celebrate the beginning of 2015 with a big bang. Becoming a part of the legendary Humble Bundle for this year is definitely one of the best ways to do it.

If you’re not familiar with Humble Bundle, it is simply a collection of digital goods such as games sold and distributed online at a price that is lower than what the goods are normally sold for. The goods are bundled together and offered to the public for a scheduled limited period of time. You can check out their website at humblebundle.com to learn more.

For this year, the bundle is done in collaboration with the Awesome Games Done Quick event which is a very popular bi-annual speedrunning marathon taking place this coming January 4 – 10 2015. Our very own Community Manager Louis Vigil will be in attendance of the marathon as a spectator.

The date for both the event and the bundling is the same which officially gives it the name “Humble Awesome Games Done Quick 2015 Bundle”. Pretty long name but there’s a lot of goodies here to take advantage of.

How is XSplit Part of Humble Bundle

As part of Humble Bundle, a 3-month XSplit Premium license is heavily discounted when you avail the bundle where the XSplit license is part of. We will not say how much discount you’ll get so you have to find that out for yourself by going to Humble Bundle’s page here.

The awesome part about availing a bundle is that you don’t only get to enjoy the massive discount and lots of great games, but you also get to help a charity in the process as part of your payment goes to them. It will be you who will determine the percentage that goes to the charity so you  have control over how you want to allocate the money that you paid for.

Again, everything starts on January 4 and ends on January 10 2015. Make sure to take advantage of the bundles! Don’t forget to also check out the Awesome Games Done Quick speedrunning marathon over at twitch.tv/gamesdonequick.

That’s 1 week of speedrunning and bundling goodness and we are very proud to become a part of it!

We started off with UK, then Latin America (specifically Brazil), then Korea and Australia, and now Japan! Yes, we are taking community management seriously and we want to cater not just to English-speaking countries but also to countries that use our products a lot but don’t speak English too well.

Without further ado, let’s all welcome Arthur Arends, our Japanese community manager.

Arthur Arends aka ‘Hightension Gaijin’ (‘HighGai’ in short)

Arthur has extensive experience with translations and gaming, both of which crucial to what we were looking for in the position. He worked as a product coordinator with GungHo Online Entertainment America and also had experience traveling and attending various events and trade shows.

He speaks English very well as he’s been residing in the US for about 8 years already. Of course, he’s still a true blue Japanese evidenced by his Twitter and Twitch channels.

Get to know more about him in our mini interview below

Tell us what you’ve been doing prior to joining the XSplit team

Arthur: Before joining the XSplit Team, I was working for GungHo Online Entertainment America as a product coordinator. Before that I was a freelance translator/reporter and travel around various events.

How do you feel about becoming a part of the XSplit Team?

Arthur: I am very honored to be part of the XSplit Team. I started streaming 5 years ago and used various streaming programs, but when I started using XSplit, I loved it and kept on using it! I know there are many Japanese streamers who uses XSplit, and I am excited to get there feedback and grow the Japanese XSplit community.

What do you think is the most interesting part about the video production and streaming community?

Arthur: The visualization of their creativity. I love to come up with interesting concepts of streaming/video and being able to visualize them to show it to the world. I also love to see every individual’s product because they are always different. I remember when I was a child, I used to use draw on my notebook to come with an epic story, or use my father’s video camera to make a short skit. Now we live in a age where we can stream live feed to everyone around the world. 

What do you think you can bring to the table (in terms of reaching out to Japanese community)?

Arthur: I been streaming for quite some times now. I started streaming on NicoNico and now I stream on Twitch as well. I learned from reading Japanese forums about XSplit, and are fond with the Japanese streaming community as well. Especially now, streaming and content creation’s popularity is growing rapidly, and more people are wanting to get in this industry. However there are a lot of people who doesn’t know where to start. I would love to use my experience to guide people to start their own stream/videos.

Here are some videos that showcase Arthur’s work in the past. Enjoy (even if you don’t understand Japanese)!

We are proud to announce the first event we are going to attend in 2016 will be one of the fast growing video game conventions, PAX South! The convention will be on January 29 – 31 2016, and we will be having our own booth (Booth 13069) so make sure to check us out.

We will be demonstrating and live streaming various games with Devolver Digital for all three days at the convention! Once again, we will be having Chris Slight as our main host who will be talking with the developers of these awesome games that we will be showcasing! So come to our booth to check out these video games, or just say hi to get some XSplit goodies that will surely be in abundance.

Chris Slight is a U.K based Video games TV Presenter who frequently makes appearances on a variety of TV broadcasts as the resident video games expert and journalist for channels such as CNBC, Sky News & Video Game Nation, as well as also presenting on live broadcasts from the show floor at London Comic Con, and being regular on Ginx TV.

If you’re not coming to PAX South, you can tune in to twitch.tv/xsplit to check out the games we are going to be showcasing live. We will also be having a massive, and we really mean massive giveaway on social media during the event week so make sure to follow us on Twitter, Facebook and Instagram so you don’t miss it out.

See you there!

Beginning January 20 2016, we will be implementing a new support system from Desk. From this date, support will be handled through the new system which means you will no longer be able to create, reply or view forum threads in the old forum. Here’s a sneak-peek of how the new support page will look like:

The new support system by Desk allows you to get in touch with XSplit supporters faster, as a dedicated person gets assigned to you in helping you solve your issue, however we still allow community members to interact with your issue as well. Here are some other information that might be helpful in case you’re still having any doubts:

Q: How do I get support with this new support system in place?
A: Pretty much still the same. You go to our website, click the support navigation menu, and then you have two options. Product support is if you have any issues with our applications and basically setups a Q&A style thread within our support site. License support will direct you to a contact form for email based support on any issues you may have with your XSplit license. If you decide to log in on the support site, you can track your open support tickets/issues.

Q: What about the ever-so useful guides and tutorials written on the forum, will they be extinct soon?
A: Of course not! We have transferred the most useful guides to Desk and will continue to add content as time goes on. In case we run into any useful tips or guides submitted by our users, we will also share these as well.

Q: What will happen to my forum profile including all my old threads and posts?
A: The old forum will be archived until eventual deletion, so all forum profiles including threads and posts will likewise be deleted. If you have any outstanding issues in the forum, our support team will ensure your transition to Desk is as smooth as possible. You don’t need to worry about your issue getting lost in the process.

If you have any other questions, feel free to ask them through the comments section below.