Month: March 2017

Our community management team just keeps growing bigger and bigger! We are pleased to announce that we’re adding one more to the team. Say hello to Anastasiya Bila, more known as “Obezianka”, as she joins the team and adds a much needed girl firepower to our pool of Community Managers.

Just like how current CMs were introduced before, we did an interview with Ana so the community can get to know her better.

Tell us what you’ve been doing prior to joining the XSplit team

Before XSplit, I was a full time content creator on Twitch at twitch.tv/obezianka. I also run an online jewelry store.

How do you feel about becoming a part of the XSplit Team?

My whole streaming career has always been centered around helping others grow and facilitate the learning of everything from communication, community building and streaming programs. XSplit and Player.me give me the opportunity to continue doing what I love without taking away my individuality. It’s a dream come true.

What do you think is the most interesting part about the video production and streaming community?

How interconnected and alive all of this is. Content creators strive to tell a story and make themselves and others happy. Streamers help uplift one another and grow. Streaming programs help make streaming seamless and intuitive. Everything in the streaming and video production world exist to make growth easier and opportunity accessible to all. We’re truly in a Golden age of streaming.

What additional awesome-ness do you think you can bring to the table for us.

Canada has a population of 35 Million as of my writing this.  If we compare this to Tokyo city (13.5 M), California State (38 M) or the total population of the Philippines (98M) it seems that I don’t have much work to do. Therefore I intend to slack off.

Just Kidding.
To the XSplit community management team I bring my sense of humor (very important), fluency in French as well as Russian languages and a much needed female representation.

I look forward to working with you all. Thank you for welcoming me with such warmth.

UPDATE: March 21, 02:00 AM PST 

Microsoft just released an update for Windows 10 to address the issue discussed in this blog post. Please check more information about the update.

UPDATE (Technical): March 16, 12:28 PM PST 

We just got a chance to do a remote session with one of the affected users. It seems that something as simple as  just adding Microsoft DTV-DVD Video Decoder filter to Graphedit crashes GraphEdit (both 32 and 64 bit) with following call stack (also pointing to CompPkgSup.dll). Replacing CompPkgSup.dll with an older version fixes the problem, but we do not recommend this. Until we get a better solution from Microsoft, then uninstalling the latest Win 10 update (KB4013429) is probably the recommended way to go for affected users who need to get XSplit running again. 

We will continue to update you as we learn more about the issue or if new information from Microsoft comes out.

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We have had several users reporting crash issues when opening XSplit after having installed Windows 10 March 14, 2017—KB4013429 (OS Build 14393.953)

We have noted other software out there with similar issues after the Windows 10 update.

• https://forum.team-mediaportal.com/threads/1-16-pre-rel-crashes-after-w10-update.136308/
• https://forums.plex.tv/discussion/255721/pms-closing-immediately-after-launch/p2
• https://www.tenforums.com/windows-10-news/79345-cumulative-update-kb4013429-kb4013418-windows-10-build-14393-953-a-8.html#post960956

This crash seem to point to CompPkgSup.dll. We are still tracking down the issue, and will report to Microsoft when we have been able to reproduce internally.

We have some indications that it might happen only on systems that was updated from Windows 7, but we’re still trying to verify this information.

The only workaround we are currently aware of to resolve the issue for affected users is to Uninstall KB4013429 update or restore from restore point  

After uninstalling the update, Windows may re-install it again because Windows 10 will always kept up to date with the latest features and fixes. Here is how to temporarily prevent a Windows Update from reinstalling in Windows 10.

This is not ideal, but this is the best information we can give at this point while we are still trying to reproduce in our own lab.

We will update this post with more information as soon as we have it.

Our team will be back again this year for PAX East and we’re looking to double the fun! If you’re flying to Boston and attending, meet the team at booth #11061. If you’re not, we have you covered as we’re providing you every form of live coverage imaginable straight from the event.

The Stage

We have some great stage content for you that will be hosted by our very own Chris Slight, along with our Community Managers AJ ‘Shakeweight’ Arends, and Kevin ‘Burnout’ Kim. Continuing with the good times from PAX South, we aim to provide you with fun and engaging content that celebrate the passionate gaming world!

Here are some highlights from PAX South in case you missed it:

When we say we’re providing you live coverage from the event, we really mean it. We’re going to be live streaming what’s happening on the showfloor on Twitch, Beam, and Twitter (through Periscope). Yes you heard that right! No reasons to miss the show!

Big Announcements

We will be unveiling something that we’ve been working our butts off for the past many months or so. Not only something from XSplit, but also from one of our key acquisitions last year, Player.me.

We want to get you all excited with these announcements and continue building them up even after PAX and with other gaming conventions that we’re going to be attending as well.

After Parties!

We all know that fun in conventions don’t end when the day ends. We partnered with Main Menu Live for a hardcore after party event at PAX East. We’ll share you more details through our socials as we get closer to the event.

Of course, our community managers are such party animals so you’ll probably find them hopping from one party to another. Approach them and they may have some swag to give you!

Don’t miss out the fun!

There’s a whole lot to check out from us whether you’re physically present or just tuning in from home! Make sure to follow us on Twitter and Facebook to get the latest and the best!